Frequently Asked Questions

Payments & Safety

Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

How long does it take to get my products?

You can see all of our shipping times here.

How much does it cost?

Shipping is automatically calculated at checkout.

Can I track my order?

Certainly! We will send you an email with your tracking link within 2 business days after placing your order.

Returns & Refunds

Do you offer refunds?

Due to the intimate nature of our lingerie and swimwear, we do not accept returns or exchanges for hygiene reasons. We encourage you to double-check sizing and product details before completing your order.

What if I receive the wrong item or a damaged product?

While we don’t accept returns for change of mind or sizing issues, we want you to love your Booette order. If your item arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue. Our team will be happy to review and assist.

Can I exchange for another size or color?

At this time, we are unable to offer exchanges. We recommend checking our size guide carefully before purchasing. If you’re unsure, our customer care team is always here to help with sizing questions.

Didn't find what you were looking for? Feel free to contact us at any time!